Ongoing Technical Support

What's included

• Monitoring of key systems and services
• Routine maintenance and updates
• Minor configuration changes and fixes
• Support for incidents and outages
• Light reporting on changes and status
• Long-term partnership, not one-off work

Why this matters

Set-it-and-forget-it doesn't work. Systems need updates, packages break, SSL certificates expire, and things go down at 3 am when you're sleeping. You have two choices: hire a full-time technical team (expensive and overkill for most small businesses) or have someone you can trust checking in regularly and respond when things go wrong:

• Sleep soundly: We monitor key systems so you don't have to. You get alerted if anything goes wrong.
• Predictable costs: Fixed monthly fee—no surprise bills or contractor rates. You know what you're paying.
• Proactive maintenance: We handle updates, patches, and small optimisations so you don't have to think about them.
• Incident response: When something breaks (and it will), you have someone who can respond quickly and know what to do.
• Focus on your business: You run the business. We keep the lights on.

Two tiers to choose from

Support Lite ($390/month): Best for simple setups. Includes up to 3 hours of support per month, basic monitoring, and email-based support.

Support Plus ($690/month): For more active environments. Up to 6 hours per month, priority response for incidents, proactive maintenance, and light reporting on what we've done.

Who needs this

Ideal for businesses that don't need a full-time technical team but can't afford downtime. If your systems are critical to your business but you're not big enough for an in-house ops person, we're your answer.

Pricing for this service